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FAQ
Frequently asked questions
General
After completing your purchase, you will receive an email containing a download link. Click on this link to access your files immediately. You can also access your files anytime within 30 days of purchase by logging into your account on our website and navigating to "My Downloads."
For our Price Plan subscribers, after your purchase is completed please copy and paste the link below to your web browser. Log in and follow the steps. https://www.thegingerbreadprints.com/file-share/a249fdd8-40b4-4e74-a62c-f97b64e2a6ac(https://www.thegingerbreadprints.com/file-share/a249fdd8-40b4-4e74-a62c-f97b64e2a6ac)
The link is also included in the email automatically sent to you after completing your subscription.
lease feel free to reach out if you have any questions.
Expiration Date: Our gift cards never expire, so you can use them at your convenience.
Redemption: Gift cards can be redeemed on our website during checkout. Simply enter the gift card code in the designated field. If the purchase amount exceeds the gift card balance, you can pay the remaining amount using other payment methods.
Refunds and Exchanges: Gift card purchases are non-refundable. Products purchased with an e-gift card can not be exchanged.
Balance Inquiry: To check your gift card balance, please contact our customer support team.
Lost e-gift cards: We are not responsible for lost e-gift cards.
Usage Restrictions: e-gift cards cannot be used to purchase subscriptions or other specific products as indicated on our website.
Delivery: An e-gift card will be delivered to the recipient's email address. No physical card will be mailed.
Contact Information: For any questions or issues with your gift card, please contact our customer support at info@thegingerbreadprints.com.
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